Obeepo.in (“we” and “us”) is the operator of (https://obeepo.in)(“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
We understand that circumstances may arise where you need to cancel an order. To facilitate this, please contact our customer support team before dispatch. Unfortunately, after dispatch, cancellations cannot be accommodated. Upon receiving your cancellation request, we will promptly halt the processing of your order. You will then receive a confirmation email from us within 1-5 business hours. Prepaid orders will be refunded in full within 2-5 business days.
Orders placed before 10:00 AM are typically dispatched the same day, so please check the status promptly if you need to cancel. Orders canceled before dispatch will receive a full refund.
To cancel your order:
We encourage you to provide any additional information to help us process your cancellation quickly. Once your request is submitted, you will receive a confirmation email within 1–5 business hours. After confirmation, the refund process will begin, and you will receive a full refund within 2–5 business days.
There is no cancellation charges for orders canceled before dispatch. For cancellations after dispatch, charges may apply on a case-by-case basis.
We strive to ensure you are satisfied with your purchase. Our Return Policy covers scenarios where a product may need to be returned. Please review the details below to understand if your purchase qualifies.
1. General Return Eligibility
Most of our products are non-returnable; however, our return policy is evaluated on a case-by-case basis. If you have any issues, please contact us, and we will work to provide an appropriate solution.
Condition Requirements:
Items eligible for return must be unused, in their original packaging, and with all tags intact.
Timeframe:
Eligible return requests must be initiated within 48 hours of receiving the product.
2. Non-Returnable Items
3. Return Process
4. Refund Process
5. Customer Responsibilities
6. Returns for Cash On Delivery orders
Returns are not allowed for COD orders due to change of mind or if the customer does not like the product.
Why is this policy in place for COD orders?
COD orders involve additional processing costs, higher return fraud risks, and extra logistics expenses. Many COD returns are due to refusal at delivery, which results in unnecessary shipping and handling costs. To ensure fair operations, we require customers to bear these costs if they still wish to return an order.
However, if the customer still wants to return the product, they must cover:
Refunds (after deductions) will be processed as store credit or to the customer’s bank account, as per Obeepo’s discretion.
Our Replacement Policy applies when products arrive damaged, defective, or incorrect. We are committed to addressing such issues promptly and ensuring customer satisfaction.
1. Eligibility for Replacement
2. Replacement Process
Replacement products will be delivered within 3-5 days
3. Replacement Timeline
4. Return Shipping for Replacement
5. Lost Items in Transit
6. Important Note for COD Orders
7. Additional Support
At Obeepo, customer satisfaction is always our top priority. While we have these policies in place to protect both our customers and our business from misuse, we understand that every situation is unique. These guidelines are here to prevent fraudulent activity, but rest assured, we’re always here to help genuine customers with their concerns. If you’re facing an issue or need assistance beyond what’s outlined here, don’t hesitate to reach out to us. We’re committed to finding the best solution for you!
Note: Policies are subject to change without prior notice. For any inquiries or assistance, please contact us at support@obeepo.in
If your order is delivered in a damaged or defective state, or if the item is incorrect, please inform us within 48 hours of delivery. Taking an unboxing video is recommended to speed up the resolution process. We’ll arrange a replacement at no additional cost.
Once approved, we’ll dispatch your replacement as quickly as possible, typically within 1-2 business days, and you’ll receive tracking information via email.
An unboxing video is mandatory. If you don't have one, please send us current photos or videos of the product. We will investigate the issue and initiate the return pickup shortly. After the product reaches us, we will inspect it further and decide on your replacement request.
Yes, you can cancel your order if it has not yet been dispatched. Orders placed before 10 am may ship on the same day, so please check the status as soon as possible.
No cancellation fee is applied if you cancel your order before it is shipped. If the order has already shipped, a cancellation may not be possible, but our team can assist with any questions.
You’ll receive an email confirmation once your cancellation request has been processed. You can also check your order status on our website or contact our customer support team for assistance.
No account yet?
Create an Account