Last Updated On: 08-02-2025

Returns, Refunds & Cancellation Policy

General

Obeepo.in (“we” and “us”) is the operator of (https://obeepo.in)(“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Cancellation Policy

We understand that circumstances may arise where you need to cancel an order. To facilitate this, please contact our customer support team before dispatch. Unfortunately, after dispatch, cancellations cannot be accommodated. Upon receiving your cancellation request, we will promptly halt the processing of your order. You will then receive a confirmation email from us within 1-5 business hours. Prepaid orders will be refunded in full within 2-5 business days.

Orders placed before 10:00 AM are typically dispatched the same day, so please check the status promptly if you need to cancel. Orders canceled before dispatch will receive a full refund.

Cancellation Process

To cancel your order:

  1. Visit our Support page and fill out the cancellation form.
  2. Alternatively, contact our customer support team before your order is dispatched.

We encourage you to provide any additional information to help us process your cancellation quickly. Once your request is submitted, you will receive a confirmation email within 1–5 business hours. After confirmation, the refund process will begin, and you will receive a full refund within 2–5 business days.

Cancellation Charges

There is no cancellation charges for orders canceled before dispatch. For cancellations after dispatch, charges may apply on a case-by-case basis.

Return Policy

We strive to ensure you are satisfied with your purchase. Our Return Policy covers scenarios where a product may need to be returned. Please review the details below to understand if your purchase qualifies.

1. General Return Eligibility

  • Most of our products are non-returnable; however, our return policy is evaluated on a case-by-case basis. If you have any issues, please contact us, and we will work to provide an appropriate solution.

  • Condition Requirements:
    Items eligible for return must be unused, in their original packaging, and with all tags intact.

  • Timeframe:
    Eligible return requests must be initiated within 48 hours of receiving the product.

2. Non-Returnable Items

  • For health and safety reasons, opened or used items cannot be accepted for returns unless defective.

3. Return Process

  • Request: Visit our Support page and fill out the return form. Alternatively, contact our support team with your order details, reason for the return, and evidence of any damage (e.g., photos). In some cases, we may request video proof to verify the issue.
  • Approval: Once your request is reviewed, we will notify you if the return is approved and provide detailed instructions for the next steps.
  • Shipping: You may be required to ship the product back to our warehouse. Return shipping costs will be evaluated on a case-by-case basis and communicated during the approval process.

4. Refund Process

  • Upon receiving and inspecting the returned product, we will process your refund, Refund will be credited within 2-5 business days.
  • Refunds will be issued through the original payment method, minus any applicable shipping or handling fees.

5. Customer Responsibilities

  • Please ensure that the correct address is provided for returns and that all communication is accurate. Returns sent to the wrong address may delay processing or invalidate the return.

6. Returns for Cash On Delivery orders

  • Returns are not allowed for COD orders due to change of mind or if the customer does not like the product.

    Why is this policy in place for COD orders?
    COD orders involve additional processing costs, higher return fraud risks, and extra logistics expenses. Many COD returns are due to refusal at delivery, which results in unnecessary shipping and handling costs. To ensure fair operations, we require customers to bear these costs if they still wish to return an order.

    However, if the customer still wants to return the product, they must cover:

    • COD Fee: ₹49 or 2.5% of the order value, whichever is higher.
    • Shipping Charges: Both forward and return shipping costs, which vary based on location.

    Refunds (after deductions) will be processed as store credit or to the customer’s bank account, as per Obeepo’s discretion.

Replacement Policy

Our Replacement Policy applies when products arrive damaged, defective, or incorrect. We are committed to addressing such issues promptly and ensuring customer satisfaction.

1. Eligibility for Replacement

  • Products eligible for replacement include those that are damaged in transit, defective, or different from the product ordered.
  • To qualify, you must notify us within 48 hours of delivery and provide a clear video or photo evidence of the product’s condition.

2. Replacement Process

  • Contact Us: Start by contacting our support team via Support page to report the issue. Please include your order ID, a description of the issue, and supporting media.
  • Approval and Verification: After reviewing your request, we’ll confirm whether a replacement can be issued. If approved, we will begin the replacement process immediately.
  • Return of Original Product: In some cases, the original item may need to be sent back before a replacement is dispatched. Our team will provide return instructions if required.

    Replacement products will be delivered within 3-5 days

3. Replacement Timeline

  • Once your replacement is approved, the new product will be delivered within 3-5 business days (based on availability).
  • If the product is out of stock or discontinued, we’ll offer an alternative product or store credit.

4. Return Shipping for Replacement

  • For eligible replacement cases (damaged or defective items), we cover the shipping cost of returning the item to our warehouse.
  • We may also cover the cost of sending the replacement item back to you if the original issue was confirmed.

5. Lost Items in Transit

  • If an item is lost in transit or has not moved within 14 days, please contact us. If confirmed, you can choose between a full refund or a replacement of the item.

6. Important Note for COD Orders

  • For COD orders, please ensure that you verify your mobile number and order details upon request. Unverified COD orders may be canceled within 48 hours if unreachable.

7. Additional Support

  • For any concerns regarding your replacement, our support team is here to assist you with updates, questions, or additional details throughout the replacement process. Reach out via [support contact details].

Note to Our Valued Customers

At Obeepo, customer satisfaction is always our top priority. While we have these policies in place to protect both our customers and our business from misuse, we understand that every situation is unique. These guidelines are here to prevent fraudulent activity, but rest assured, we’re always here to help genuine customers with their concerns. If you’re facing an issue or need assistance beyond what’s outlined here, don’t hesitate to reach out to us. We’re committed to finding the best solution for you!

Note: Policies are subject to change without prior notice. For any inquiries or assistance, please contact us at support@obeepo.in

FAQs

What if my order arrives damaged, defective, or incorrect?

If your order is delivered in a damaged or defective state, or if the item is incorrect, please inform us within 48 hours of delivery. Taking an unboxing video is recommended to speed up the resolution process. We’ll arrange a replacement at no additional cost.

How long does it take to receive a replacement?

Once approved, we’ll dispatch your replacement as quickly as possible, typically within 1-2 business days, and you’ll receive tracking information via email.

What if I don’t have an unboxing video for a damaged product?

An unboxing video is mandatory. If you don't have one, please send us current photos or videos of the product. We will investigate the issue and initiate the return pickup shortly. After the product reaches us, we will inspect it further and decide on your replacement request.

Can I cancel my order after placing it?

Yes, you can cancel your order if it has not yet been dispatched. Orders placed before 10 am may ship on the same day, so please check the status as soon as possible.

Is there a cancellation fee?

No cancellation fee is applied if you cancel your order before it is shipped. If the order has already shipped, a cancellation may not be possible, but our team can assist with any questions.

How do I know if my order was successfully canceled?

You’ll receive an email confirmation once your cancellation request has been processed. You can also check your order status on our website or contact our customer support team for assistance.