Last Updated On: 04-11-2024

Shipping & Delivery Policy

General

At Obeepo.in, we strive to maintain accurate stock counts on our website. However, occasional discrepancies may occur. If we are unable to fulfill all items in your order due to stock unavailability, we will proceed to fulfill the available products and promptly contact you. You will have the option to await restocking of the backordered item or receive a refund for the unavailable item.

Shipping Regions

We currently ship orders within India only.

Shipping Charges

  • Standard Shipping: Free for orders above ₹399. For orders below ₹399, a flat shipping fee of ₹49 applies.
  • Cash on Delivery (COD): Free COD for orders above ₹299. For COD orders below ₹299, an additional cash handling fee of ₹49 is applied. If you wish to place a COD order above ₹3,000, please contact us directly.

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in your order. Payment for shipping will be collected along with your purchase.

Shipping Timeframe

  • Order Processing: Orders placed before 10:00 AM are processed and shipped the same day. Orders placed after 10:00 AM will be prepared for shipping on the same day but dispatched the next day.
  • Dispatch Schedule: Orders ready for dispatch before 12:00 PM are shipped the same day; otherwise, they are shipped the following day.
  • Estimated Delivery: Delivery usually takes between 3 to 6 days from the date of dispatch. During peak times such as festivals, natural disasters, or unforeseen political events, there may be delays.

Tracking Information

Once your order has been dispatched, you will receive an email notification with a tracking link to monitor your order’s progress.

Customer Responsibility

It is the customer's responsibility to provide accurate delivery information. Once an order is placed, customers are directed to a thank-you page where they can review their shipping details. Additionally, customers receive an order confirmation email with the entered shipping address.  If an address change is needed, please contact us promptly to make adjustments before dispatch.

Order Verification for COD

To ensure COD orders are genuine, we require mobile number verification. Upon placing a COD order, customers will receive an SMS and a WhatsApp message to verify their order details. If the order is not verified within 48 hours, or if the mobile number is unreachable, an email is sent to update the contact details. Unverified orders will be canceled automatically.

Order Modifications

Customers can modify or add items to their order before it has been shipped. Once the order is shipped, no further changes can be made.

To request a modification:

  1. Go to our Support  page and fill out the form.
  2. Alternatively, you can contact us via WhatsApp or email.

Please ensure you check the status of your order before submitting a request, as modifications are only allowed for orders that have not yet been shipped.

Failed Delivery Attempts

If a delivery fails due to an incorrect address, unreachable contact, or customer refusal, the following applies:

  • If the order is prepaid and needs to be reshipped, we will reship it at no additional charge.
  • If it is a COD order and delivery fails twice due to customer-related issues, the customer will be blacklisted from placing COD orders in the future.
  • In cases where a delivery attempt fails twice, and the customer still wants the product, an additional shipping fee will be required, or the order will be canceled with a partial refund after deducting applicable charges.

We reserve the right to determine eligibility for a refund on failed delivery orders.

Note: Policies are subject to change without prior notice. For any inquiries or assistance, please contact us at support@obeepo.in

FAQs

How can I track my order?

Once your order is shipped, we’ll send you an email with a tracking link. You can use this link to check your order’s status in real-time.

What should I do if my tracking link shows no progress?

If your tracking link hasn’t updated for more than 4 days, please contact us or the shipping partner for assistance. We’ll help resolve any delays and keep you informed.

What happens if I miss my delivery?

If you’re not available during delivery, the courier will usually attempt redelivery. If they’re unable to reach you after multiple attempts, the order will be returned to us.

Do you deliver on weekends and public holidays?

Delivery depends on the courier partner’s schedule. While most couriers deliver on weekends & public holidays.